BancorpSouth and Cadence Bank have come together. Here's what you need to know: BancorpSouth customers / Cadence customers
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Quicken® & Quickbooks®

Quicken® and QuickBooks® financial management software provide the tools and services to help you stay on top of your finances and do more with your money.

Action Needed for Legacy BancorpSouth Customers:

With the launch of the new look and feel of BancorpSouth / the new Cadence Online and Mobile Banking, Quicken and QuickBooks users will need to take action to continue using these services. To ensure a smooth transition, please review the important dates and actions needed below based on the service(s) you use.

Quicken and Quickbooks Direct Connect and Web Connect Users

Update - Action is no longer required at this time

Quicken Express Web Connect and Quickbooks Online Express Web Connect Users

Oct. 4, 2022 On or before this date, complete a data file backup and a final transaction download.
On or after Oct. 5, 2022 If you are prompted with a download error, review the applicable Deactivate/Reactivate Instructions below to ensure your service is set up with the new connection. This should take 15–30 minutes. To complete these instructions, you will need your login credentials for online banking.

 

All other aggregation services (such as Mint, Plaid, Finicity, Yodlee, etc.)

Oct. 4, 2022 On or before this date, complete a data file backup and a final transaction download.
Oct. 10, 2022 Deactivate/reactivate the financial app connection with the new Cadence Online and Mobile Banking. For instructions on how to complete these steps, please refer to the aggregation app provider.

 

If you have questions, please contact us or visit the BancorpSouth Integration Resource webpage for more information.

Action Needed for Current Cadence Customers:

To prepare for the system integration over the weekend of October 7, 2022, current Cadence Bank customers with Quicken or QuickBooks linked to Cadence Online Banking must follow the steps below to continue receiving financial information.

Quicken and Quickbooks Users

On or before Oct. 4, 2022 Complete a data file backup and a final transaction download. IMPORTANT: Quicken Bill Pay users must cancel any outstanding payments before 10/8/2022.
On or after Oct. 10, 2022 Review the applicable Deactivate/Reactivate Instructions below to ensure your service is set up with the new connection. This should take 15–30 minutes. To complete these instructions, you will need your login credentials for online banking. Transaction data will begin to download/display after processing on October 12.

 

All other aggregation services (such as Mint, Plaid, Finicity, Yodlee, etc.)

On or before Oct. 4, 2022 Complete a data file backup and a final transaction download.
On or after Oct. 10, 2022 Deactivate/reactivate the financial app connection with the new Cadence Online and Mobile Banking. For instructions on how to complete these steps, please refer to the aggregation app provider.

 

Visit the Cadence Integration Resource webpage.

Deactivate / Reactivate Instructions

If you have any questions, please contact Customer Service at 888-797-7711 or 800-636-7622.
Monday-Friday 7:00 a.m. - 8:00 p.m. CST
Saturday 7:00 a.m. - 5:00 p.m. CST

Step-by-step instructions on how to set up Quicken
Duplicate Transactions

Quicken for Windows

Please note: This can also be caused by a preference that is available in Quicken for Windows, "Automatically add downloaded transactions to register."

  • If the transactions have not been accepted to the register, they can be deleted one by one prior to accepting.
  • If the transactions have already been accepted to the register, they can be deleted one by one, or multiple transactions can be deleted at one time.

Quicken for Mac

  • If the transactions have not been accepted to the register, they can be deleted one by one prior to accepting.
  • If the transactions have already been accepted to the register, they can be deleted one by one from the register.

QuickBooks for Windows or Mac

  • If the transactions have not been accepted to the register, they can be deleted one by one prior to accepting.
  • If the transactions have already been accepted to the register, restore a backup file and follow the deactivation/reactivation process again.

Click on the product name to view the FAQ on the support site.

More online banking services to consider

Bill Pay

Conveniently receive, track and pay all your bills online in minutes.

Online Statements

Access your statements as soon as they are issued, helping you stay up-to-date with your finances.

External Transfer

Easily transfer funds to and from your accounts at other financial institutions.
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