What You Need to Know as a Cadence Insurance Client

Initial Message to Clients

Important Update:

Transaction officially completed in the fourth quarter of 2023.


What happened?

Cadence Bank has sold Cadence Insurance, Inc. to global insurance leader Arthur J. Gallagher & Co. (Gallagher). View Press Release Here.


When did this happen?

The transaction closing date took place at the end of November 2023.


Why was this decision made?

This was an extensive process with much research and reflection. Over the course of many meetings with Gallagher, we came to realize we have a shared culture, they respect and mirror our commitment to clients and teammates, and they focus on best-in-class service, just as we do. There are a great number of similarities between our organizations.

Cadence Insurance’s legacy began in 1882. Cadence Bank, formerly BancorpSouth Bank, provided great support as our parent company for 24 years. After 140-plus years of meeting client needs, we decided to combine with an exceptionally resourceful insurance organization as we look to broaden our capabilities and strength in the marketplace with the ultimate goal of serving our clients, partners, colleagues and communities even better.


Will I still work with the same team?

Yes. Our teams remain intact, and they’ll be able to leverage the even broader knowledge and expertise of the Gallagher team.


Are your locations changing?

The majority of our locations will not change. For the very few that will, we will notify clients in advance.


What will the future relationship with Cadence Bank look like?

We are grateful to Cadence Bank and look forward to continued relationships and collaboration with our banking colleagues. Even though we are now a part of Gallagher, we will still serve many clients who are also valued customers of Cadence Bank. There is tremendous mutual respect between Cadence Bank and Cadence Insurance, and both organizations are focused on fulfilling clients’ needs.


What do I need to do as a client?

There is nothing you need to do. You have likely already seen communications from us with updated branding as we are now operating as “Cadence Insurance, a Gallagher Company.” We will continue to update you with information regarding our transition as needed.


What if I have questions?

If you have any questions, feel free to contact your risk advisor, benefits consultant, account manager or any other Cadence Insurance teammate with whom you are familiar. They will be happy to answer any questions you have.



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