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Resource Center

View personal banking resources and calculators from Cadence Bank to help you streamline the way you manage your money and improve your financial health.

How do I fix an account that is “broken”?

 

From Accounts, broken accounts will be displayed with an exclamation point in red over the top right corner of the account name. Click on the "broken" account to open the account detail view, then click on the red bar across the top to attempt aggregation again. You may be required to re-enter your login credentials. If the account continues to fail:

 

1. Login to your financial institution's online banking to verify your login credentials are correct and that there are no holds on the account preventing you from signing in.

 

2. Add the account again, and pay special attention to the URL to make sure you are attempting to add the correct financial institution. Many institutions have similar names and websites.

 

3. Call or send a secure message to the Client Care Contact Center for support. Please also refer to the help videos for assistance.




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