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View personal banking resources and calculators from Cadence Bank to help you streamline the way you manage your money and improve your financial health.

What should I do if a payee has not posted my payment?

 

Allow at least five business days for a payee to receive your payment. If a payee does not post your payment after five business days from your scheduled payment date, first verify that you have given us the most current account number and address. If the account information is correct, call the payee directly and inquire about your payment. Be sure to get a contact name and number so that we may follow up on the payment for you if needed.

 

You also may call our Client Care team at 800-636-7622 to speak with a representative. Please be prepared to provide the payees’s name, verified account number, payment date, and amount as well as any telephone number or contact name you have.




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