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Report Fraud

If you suspect your Cadence Bank accounts or services have been compromised, contact us right away.

Report Fraud

Suspicious or unauthorized transactions on your account

Call 800-636-7622

Monday - Friday, 7 a.m. - 8 p.m. CT

Saturday, 8 a.m. - 5 p.m. CT

Or contact your local Cadence Bank branch or Business Banker

Treasury Management clients

Call 800-326-0289

Monday - Friday, 7 a.m. - 6 p.m. CT

Lost or stolen Cadence Credit Card

Call 888-295-5540 to report a lost or stolen credit card.

Cardmember services are available 24 hours a day, seven days a week.

Lost or stolen Cadence CheckCard

Call 800-636-7622 Option #3 after language selection

Monday - Friday, 7 a.m. - 8 p.m. CT

Saturday, 8 a.m. - 5 p.m. CT

For lost or stolen cards after hours or on weekends, call 800-558-3424.

Suspicious email, text or phone call received

Immediately forward suspicious emails, texts or calls that appear to be from Cadence Bank to:  [email protected].

If you responded to a suspicious email, clicked a link or opened an attachment contained within the email:

Call 800-636-7622

Monday - Friday, 7 a.m. - 8 p.m. CT, Saturday, 8 a.m. - 5 p.m. CT.

Report suspicious activity, such as fraudulent emails or websites, to the Internet Crime Complaint Center

Send email to

This is a partnership between the FBI and the National White Collar Crime Center.

For fraudulent or unsolicited text messages or phone calls

File a complaint with the Federal Communications Commission at or 888-CALL-FCC (888-225-5322)/ voice or 888-TELL-FCC (1-888-835-5322)/ TTY.

Forward unwanted spam texts to your mobile provider

Text  7726 (“SPAM”) to help prevent future unwanted texts.

Questions? We are here for you...

To ensure your safety, please do not include sensitive information in your submission.