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Report Fraud

If you suspect your Cadence Bank accounts or services have been compromised, contact us right away.

Report Fraud

Suspicious or unauthorized transactions on your account

Call 800-636-7622

Monday - Friday, 7 a.m. - 8 p.m. CT

Saturday, 8 a.m. - 5 p.m. CT

Or contact your local Cadence Bank branch or Business Banker


Treasury Management clients

Call 800-326-0289

Monday - Friday, 7 a.m. - 6 p.m. CT


Lost or stolen Cadence Credit Card

Call 800-558-3424 to report a lost or stolen Consumer Credit Card.

Call 866-552-8855 to report a lost or stolen Business Credit Card.

Cardmember services are available 24 hours a day, seven days a week.


Lost or stolen Cadence CheckCard

Call 800-636-7622 Option #3 after language selection

Monday - Friday, 7 a.m. - 8 p.m. CT

Saturday, 8 a.m. - 5 p.m. CT

For lost or stolen cards after hours or on weekends, call 800-558-3424.


Suspicious email, text or phone call received

Immediately forward suspicious emails, texts or calls that appear to be from Cadence Bank to:  reportphishing@cadencebank.com.

If you responded to a suspicious email, clicked a link or opened an attachment contained within the email:

Call 800-636-7622

Monday - Friday, 7 a.m. - 8 p.m. CT, Saturday, 8 a.m. - 5 p.m. CT.


Report suspicious activity, such as fraudulent emails or websites, to the Internet Crime Complaint Center

Send email to ic3.gov

This is a partnership between the FBI and the National White Collar Crime Center.


For fraudulent or unsolicited text messages or phone calls

File a complaint with the Federal Communications Commission at fcc.gov/complaints or 888-CALL-FCC (888-225-5322)/ voice or 888-TELL-FCC (1-888-835-5322)/ TTY.


Forward unwanted spam texts to your mobile provider

Text  7726 (“SPAM”) to help prevent future unwanted texts.




Questions? We are here for you...

To ensure your safety, please do not include sensitive information in your submission.