Report Fraud
Suspicious or unauthorized transactions on your account
Call 800-636-7622
Monday - Friday, 7 a.m. - 8 p.m. CT
Saturday, 8 a.m. - 5 p.m. CT
Or contact your local Cadence Bank branch or Business Banker
Treasury Management clients
Call 800-326-0289
Monday - Friday, 7 a.m. - 6 p.m. CT
Lost or stolen Cadence Credit Card
Call 888-295-5540 to report a lost or stolen credit card.
Cardmember services are available 24 hours a day, seven days a week.
Lost or stolen Cadence CheckCard
Call 800-636-7622 Option #3 after language selection
Monday - Friday, 7 a.m. - 8 p.m. CT
Saturday, 8 a.m. - 5 p.m. CT
For lost or stolen cards after hours or on weekends, call 800-558-3424.
Suspicious email, text or phone call received
Immediately forward suspicious emails, texts or calls that appear to be from Cadence Bank to: [email protected].
If you responded to a suspicious email, clicked a link or opened an attachment contained within the email:
Call 800-636-7622
Monday - Friday, 7 a.m. - 8 p.m. CT, Saturday, 8 a.m. - 5 p.m. CT.
Report suspicious activity, such as fraudulent emails or websites, to the Internet Crime Complaint Center
Send email to ic3.gov
This is a partnership between the FBI and the National White Collar Crime Center.
For fraudulent or unsolicited text messages or phone calls
File a complaint with the Federal Communications Commission at fcc.gov/complaints or 888-CALL-FCC (888-225-5322)/ voice or 888-TELL-FCC (1-888-835-5322)/ TTY.
Forward unwanted spam texts to your mobile provider
Text 7726 (“SPAM”) to help prevent future unwanted texts.