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Protect Yourself from Fraud

You are the first line of defense against fraud and identity theft.

Protect Yourself from Fraud

Spotting Scams: Phishing, Vishing and Smishing



Phishing scams are suspicious emails designed to cleverly trick you into sharing personal or financial information. Criminals are seeking account numbers, passwords, social security numbers and other confidential information they can use to empty bank accounts and deplete credit card limits. These emails may contain links to fraudulent websites, and may also convey an urgent need to update your account information or to communicate with you about your account’s security.


What to watch for:

 An unsolicited email that says:

  • Update to personal information is required
  • Credit cards or bank accounts have been suspended
  • Immediate action required
  • Please contact immediately
  • Some other false premise

How to protect yourself:

  • Never click on link, open attachments or respond to an email when you do not know the sender.
  • Do not give out personal or financial information via e-mail unless you have initiated the contact.
  • Cadence Bank will never request this information by email, phone, fax or text.


Report Suspicious Emails Texts or Calls to: [email protected]

Then delete the email or text. In an effort to help protect its clients, Cadence has contracted with Phish Labs to monitor and respond to Phishing attacks. Please provide as much detail as possible, including the original email or text message, or the suspicious phone number from the call you received.You may not receive a reply when reporting suspicious messages, but each item will be reviewed and investigated as needed by Phish Labs.


Beware of Phishing Scams via voice and text, too

Telephone Scams (Vishing)

This happens when you receive a call on your home phone or mobile device, supposedly from a reputable source like your bank. Thieves contact people using automated phone systems to say there’s a problem with your account, and then direct you to a phone number or website where they will ask for information to verify your identity. Criminals are looking to collect personal or financial information - social security number, bank account number, PIN or credit card number. Do not respond to these requests.


If you are not comfortable with a phone call you received, hang up. Then contact the company using legitimate sources such as contact phone numbers or email addresses found on the company’s website, your account statements or on the back of your debit or credit card


Text Message Scams (Smishing) 

Text messages that appear to come from legitimate sources stating that an urgent response is required. The message instructs the customer to click on the link provided to input personal or financial information. Do not respond to these messages, and delete them from your mobile phone.




learn about some other common scams





Questions? We are here for you...

To ensure your safety, please do not include sensitive information in your submission.