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Be Alert for Fraudulent Calls

If someone should call, text, or email you, asking for your social security number or your bank account number, rest assured that the caller is NOT from Cadence Bank!


With today’s technology, some fraudsters can make your phone display a local number or even say Cadence Bank, as if the caller were really from Cadence. With that kind of technology trying to spoof you, how can you know if the caller is really from Cadence?


It’s important to know that Cadence employees will never call, text or email to ask you for your social security number, your bank account number, or your bank password. If you have an account here, we already have that information on file, and we would have no reason to call you to ask for it.


Occasionally we may call you about a bank transaction, or for a survey to gauge your satisfaction with our bank. In those instances, when we call you, we may ask for the last four digits of your social security number, your birthday, or the date and amount of your last deposit. We do this to be certain we are speaking to the right person about the bank account, because we take your financial privacy seriously.


Only give out your full social security number or bank account number by phone if you are the one originating the call, so that you can be sure that you’re speaking with your own bank. If you feel uneasy at all about a call you receive, you can always refuse to give the information and call your local branch or our Customer Service Center to verify the request is valid.


If you suspect that a call, text or email purporting to be from Cadence Bank is really a fraud, please call us at 800-636-7622 or report it via email to [email protected].

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