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Website Privacy Policy

Last Updated: February 26, 2021

 

At Cadence Bank, trust has always been key in developing relationships with our customers. In order to maintain the trust that we have built, we strive to protect your privacy by adhering to the practices described in this Privacy Policy, which addresses how we process personal information through our websites, applications, and any other online services or platforms that link to this Privacy Policy (collectively, the “Website”). Information about how we collect, use, share, and protect banking customer personal information both online and offline can be found in our Consumer Privacy Policy. Other products or services we offer may have their own privacy policies. By using our Website, you agree to the terms set out in this Privacy Policy.

 

What information does Cadence collect and how is it used?

Information You Provide

You are asked to provide us with information such as your name, email address, and zip code when you choose to contact us through our Website. We request this information so that we can respond to your inquiries and keep track of the individuals and organizations interested in our products and services.

When you enroll in our online customer portal, we ask for your email address and mobile phone number in order to manage and secure our online customer portal access. 

Automatically Collected Information

We gather certain information automatically from our Website visitors such as their IP address or unique device identifier, and information about the browser being used, the pages viewed, and the time spent on each page. We use this information for the administration and operation of our Website, to understand how visitors interact with our services, to improve our Website and services, and for analytics and marketing purposes. Certain mobile applications we provide may give users the option for us to geolocate their device and send push notifications so that we can provide them with offers that may be of interest to them. Users can disable geolocation tracking and push notifications within their mobile device.

We also use cookies (small bits of code stored on a visitor’s computer hard drive or device) and similar tracking technologies, to personalize our Website. We use both session cookies (temporary cookies that expire at the end of a browser session) and persistent cookies (cookies that are stored between browser sessions). Session cookies help us maintain security and verify your details while you use the Website. As you navigate from page to page, you won't have to reenter your details each time you enter a new page. Persistent cookies help us recognize you as a unique user when you return to our Website, store your preferences (such as your preferred currency and time zone), and collect and compile aggregated information for statistical and evaluation purposes to help us understand how users use our Website and help us improve its structure. Our Website does not respond to browser “Do Not Track” signals. However, if you wish to block cookies, you can configure your browser settings to reject them. You can also delete all cookies that are already on your computer’s hard drive by searching for and deleting files with “cookie” in them. Note that disabling some or all cookies may impair our Website’s functionality.

 

We use Google Analytics to obtain aggregated information about the traffic and usage of our Website. Google Analytics uses cookies to capture information such as the URL of the page you are viewing, your browser information, and your geographic region. We encourage you to review Google Analytics’ privacy policy to understand its privacy practices. Other third parties may use cookies on our Website to track your movements across different websites and platforms.  We do not control how these third parties use your information.

Is my information shared?

We will share data with third parties only in the ways that are described above and:

  • as required by law, such as to comply with a subpoena, or similar legal process;
  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
  • with trusted service providers, if required for purposes of responding to specific inquiries; or
  • if Cadence is involved in a merger, acquisition, or sale; in such a case, you will be notified via a notification sent through email, and/or a prominent notice on our Website of any change in ownership or uses of your information, as well as any choices you may have.

What if I use a link on Cadence’s Website to visit other websites or applications?

Our Website contains links to other websites and applications such Facebook, LinkedIn, and Twitter. We are not responsible for the privacy practices of other websites or applications. When you leave our Website, we encourage you to read the privacy policy of each and every website or mobile application you visit that collects personal information.

How long is my information stored?

We store your information for as long as needed: (i) to conduct business with you; (ii) as needed for the purposes outlined in this Privacy Policy or at the time of collection; or (iii) as necessary to comply with our legal obligations, resolve disputes, and enforce any agreements.

How is information protected?

We provide commercially reasonable physical, electronic, and procedural safeguards to protect information collected through our Website. Please be aware that no security system is foolproof. As a result, we cannot guarantee the security of any information transmitted to us and cannot be responsible for the theft, destruction, misuse, unauthorized access, alteration, or inadvertent disclosure of your information.

Can children submit information through the Website?

Our Website is not intended for children under the age of 13. If you believe that we have inadvertently collected information from a child under 13, please contact us so we can promptly delete their information.

What if I’m a California Resident?

In accordance with the California Consumer Privacy Act of 2018 (“CCPA”), the below chart reflects the categories of personal information we have collected from California residents both online and offline during the past twelve months, the categories of sources from which the information was collected, the business or commercial purpose for which the information was collected, and the categories of third parties with whom we shared that information.

 

Categories of Personal Information Collected

Categories of Sources of Collection

Business/Commercial Purpose for Collection

Categories of Third Parties Receiving Personal Information

Identifiers such as real name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, social security number, driver's license number, passport number, or other similar identifiers.

You;

Third party sources;

Our websites;

Publicly available information.

Provide our services to you;
Respond to questions;
Provide you with information about our products and services;
Enhance consumer experience;
Detect security incidents and protect against fraud or illegal activity;
Conduct hiring and/or other human resources activities;
As required by applicable law or government regulation.

Affiliates;
Service providers;
Business partners.

Personal information categories listed in Cal. Civ. Code § 1798.80 such as name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.

You;

Third party sources;

Our websites;

Publicly available information.

Provide our products and services to you;
Respond to questions;
Provide you with information about our services;
Enhance consumer experience;
Detect security incidents and protect against fraud or illegal activity;
Conduct hiring and/or other human resources activities;
As required by applicable law or government regulation.

Affiliates;
Service providers;
Business partners.

Protected classification characteristics under California or federal lawsuch as age, race, national origin, citizenship, marital status, sex, gender identity, sexual orientation, medical conditions (including pregnancy or childbirth, physical or mental disability or related medical conditions), parental status, veteran or military status.

You;

Third party sources;

Our websites;

Publicly available information.

Provide our products and services to you;

Detect security incidents and protect against fraud or illegal activity;

Conduct hiring and/or other human resources activities.

 

Affiliates;
Service providers;
Business partners.

Commercial informationsuch as records of real property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

You;

Third party sources;

Our websites and mobile applications.

Provide our products and services to you;

Detect security incidents and protect against fraud or illegal activity.

Affiliates;
Service providers;
Business partners.

Internet or other similar network activitysuch as browsing history, search history, information on interactions with an internet website, application, or advertisement.

You;

Third party sources;

Our websites and mobile applications.

Provide our products and services to you;
Monitor and improve our services;

Detect security incidents and protect against fraud or illegal activity.

Service providers.

Geolocation datasuch as physical location or movements.

Our mobile applications.

Provide our products and services to you;
Monitor and improve our Services.

Affiliates;

Service providers.

Professional or employment-related informationsuch as current and prior employment, performance evaluations, and results of background checks.

You;

Third party sources;

Publicly available information.

Provide our products and services to you;

To conduct hiring and/or other human resources activities.

Affiliates;
Service providers;
Business partners.

Inferences drawn from other Personal Informationto create a profile reflecting your preferences, characteristics, psychological trends, predispositions, behavior, attitude, intelligence, ability, aptitude, and any other inferences drawn from your personal information.

You;

Our websites and mobile applications.

Provide our products and services to you;
Monitor and improve our services.

Affiliates;

Service providers;

Business partners.

In the past twelve months, we have not sold personal information, and we have no actual knowledge of selling the personal information of minors under 16 years of age. California residents have the right to opt out of the sale of their personal information, but we do not sell personal information. 

Right to Know

California residents have the right to request that we disclose the categories and specific pieces of personal information we collected, used, and disclosed during the past twelve months, the categories of sources from which their personal information was collected, our business or commercial purposes for collecting their personal information, and the categories of third parties with whom we shared their personal information.

Right to Delete

California residents have the right to request deletion of the personal information we have collected from them.

Request Submission

 

California residents or their authorized agent can submit a request through this link or by calling us at 1(800) 636-7622. You will need to provide us with personal information for us to match with information we have on file in order to verify your identity and residency. The personal information that we use to verify your identity and residency will not be used for any other purpose.

 

Right to Non-Discrimination

 

California residents have the right to not receive discriminatory treatment for exercising their CCPA privacy rights. We do not discriminate against California residents who exercise their CCPA privacy rights.

 

What happens when this Privacy Policy changes?

 

We will update this Privacy Policy to reflect any changes in our privacy practices. We will notify you of any non-material changes to our Privacy Policy by posting it on our Website and indicating at the top the date it was last updated. Where changes are material, we will notify you in accordance with applicable law.

What if I have other questions?

If you have any questions about this Privacy Policy or about our privacy practices, please contact us using the this link or by calling us at 1 (800) 636-7622.



Questions? We are here for you...

To ensure your safety, please do not include sensitive information in your submission.