Contact Us

Please use the form below for general questions about Cadence Bank's products and services. We will respond to you within one business day via the e-mail address you provided. To ensure your safety, please do not include sensitive information in your submission.



  • User names and passwords
  • Account numbers
  • Account numbers and balances
  • PIN numbers
  • Social security numbers
  • Dates of birth


I need help with:

First Name
Postal/ZIP Code
Last Name

While most questions and comments can be resolved through e-mail, call us at 800-636-7622, Monday through Friday, 7 a.m. to 8 p.m. CST if any of the following situations apply:


Call about issues that require IMMEDIATE ATTENTION such as:

  • Lost or stolen items like credit cards, debit cards and checks
  • Identity theft
  • Fraudulent transactions

Call about issues that involve SENSITIVE INFORMATION such as:

  • User names and passwords
  • Account numbers and balances
  • PIN numbers
  • Social security numbers
  • Dates of birth

For Servicemembers Civil Relief Act Issues, chose "other" and provide the following:

  • Best Method of Contact
  • Contact Number, if applicable
  • Best Contact Time
  • Active Duty Status Date

Consumer Alert!

Please remember that Cadence Bank does not contact its customers to request confidential information, such as account numbers, PIN numbers, SSN, etc. For your protection, never respond to automated messages (text, email or phone) from a financial institution or to an unsolicited caller. Please call 800-636-7622 if you have any questions or concerns.


© 2014 Cadence Bank. Cadence Bank, N.A. Member FDIC    Equal Opportunity Employer  Equal Opportunity Lender

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