Client Facing

Updates to User Contact Information Sign on Task

Currently, both email address and mobile phone number for an Allegro user are optional fields. With this release, these fields are now mandatory. Labels next to the fields suggest the user provides unique email address and unique mobile phone number.

New User Verification Authentication Link Expiration Extension

Recent January release of the New User ID distribution automation allows our Treasury Management Operations, Treasury Management Client Support and Small Business Client Care teams Bank Administrators to send the user verification email to new Allegro users upon setup and allows the new Allegro user to click a link in the email to complete their setup, set their password, and reveal their user ID. The user verification authentication link is now set to expire on the fourth business day from user setup date.

Updates to File Transfer User Interface

Today, Allegro does not indicate if a file has been viewed. With this release, the system will now indicate when the file was viewed and by whom.

Additionally, markers will indicate whether a file has been viewed by the Allegro user themselves or by someone else within their company. The color-coded markers work similar to read and unread coding in web and email systems, and include:

• A dark blue marker - indicates that the file has not been downloaded by anyone in the business
• A light blue marker - indicates that the file has not yet been viewed by the logged in user, but has been viewed by someone else within the business
• No marker indicates - that the file has been viewed by the logged in user

New filter located at the top of the file browser area - allows the user to filter the files list based on whether files have been viewed by them or by others at their company. This makes it easy to find files that have not yet been viewed for download without browsing through every file. Setting these filters at any folder will display the respective matching files from that folder downward.

Financial Institutions Group Loan Payment Option Update

Currently, for Financial Institutions Group (FIG) loan payment options in Allegro Transfers for loans are Regular Payment and Principal Only. Based on the way FIG loans are set up in Bankway, the regular payment option doesn't allow transfers to post correctly.

Implementation of the following changes will allow transfers to FIG Loan type BL38 to post correctly for outstanding loan balances:

• Regular Payment option will appear on screen with a note stating the option is not available.
• Payment Due on Date will be hidden
• Principal Only option will be available
  • Current outstanding principal balance will be added
• Interest Only option will be added
  • Current outstanding interest balance will show



Note: All other loans transfers will remain unchanged.

Internal
Cadence Bank Administration

New Admin Task Manager for Cadence Bank Administrator

The new automated Admin Task Manager is being rolled out as proof of concept in support of the larger client Self-Administration functionality expected to be completed later this year. The Admin Task Manager is aimed at workflowing setup/maintenance client requests for SSO products to the supporting teams for their handling in SSO vendor applications. Some of the tasks include:

Task Automation:

• SSO Setup for User or Business - ACH, Wires, Web Lockbox, RDC, EBPP, etc.
• Host Account Setup – an example is to setup an account on the host ACH system to create a default pre-authorization filter for ACH Positive Pay when an account is created that has access to ACH Positive Pay.

Admin Task Manager Screen:
You can create tasks on the Admin Task Manager screen, assign tasks, and make notes on tasks.

In addition, Allegro system may insert tasks automatically on the Admin Task Manager board when the bank has configured that tasks be created when other system events occurs.

Access the Admin Task Manager from the Cadence Bank-
Administration Home > Customer Service > Task Manager

Admin Task Report features include:

1. By default, the Pending and In Progress statuses are pre-selected in the status filter.


2. My Task- Selecting My Tasks on the filter bar will filter the tasks list to display only items assigned to you.


3. Task Details Panel - Clicking on any task will display the slide out Task Details panel. This Applies to section contains a link to the user, account or business associated with the task.
   
   
   • Comments and Status - are the only editable task details.


4. Create Task - You can manually add new tasks to the Task Manager by selecting one of the five available task types:
   
   
   • Setup User SSO
   • Setup Business SSO
   • Host Account Setup
   • Delete User SSO
   • Review Business for Delete


5. Add Comments - Add Comments on the task detail pane allows multiple comments. This effectively allows you to collaborate and communicate on a single task.
   
   
   • You can edit and delete your comments


6. Assign to me or Re-Assign - allows you to assign a task to yourself or reassign to someone else.
   
   
   • Only Cadence Bank Administrators Manage Permission will have this ability.

Balance Reporting
New Transaction Maintenance Function for TM Client Support Cadence Bank Administrator

This new Transaction Maintenance function will allow select TM Client Support staff the ability to update the serial number on a deposit or check to be reflected in Previous Day Debits and Previous Day Debit Allegro reports. The following permissions are associated with this new function:

• Balance Reporting - View Transaction Maintenance
• Balance Reporting - Manage Transaction Maintenance

Access this maintenance screen from the Cadence Bank -
Administration Home > Customer Service > Transaction Maintenance

Transaction Maintenance features include:

NOTE:   TM Client Support will still need to coordinate with Deposit Operations to correct Positive Pay impacted item in Bankway.

New Today’s ACH Daily Decisions Report for Cadence Bank Administrators

Instead of simulating a client’s user to assist them with questions on their Today’s ACH Daily Decisions Report, the TM Client Support staff will now be able to access this information directly from Allegro Bank Admin’s ACH Positive Pay menu.

Note: The report is only for decisions for the latest processing day.

Access this report from the Cadence Bank -
Administration Home > ACH Positive Pay > Today’s ACH Daily Decisions Report

Today’s ACH Daily Decisions Report features:

1. Decision Filter Default - The default filter set for the report is decision = "undecided", meaning to list all the exceptions that have not yet been decisioned. Other decision filter elections include:
   
   
   • Return
   • Pay
   
   
2. Additional Filter Option:
   
   
   • Business
   • Account
   • Decision
   • Amount
   • Violation
   
   
3. Quick Search - allows you to search for dollar amount and company ID/name.


4. Export Formats - CSV, PDF and Excel formats

This report is designed to group the results by account, and on each account group row, it also shows the businesses that have the account assigned. Each business listed is also a link to the business details screen in case you would like to look up the Allegro users to contact regarding the decisions made.

Event Publisher Enhancements

The Event Publisher has been expanded to multi-select and better target audience for announcements/messages.

ACH Positive Pay Billing File Automation

Current process calls for a manual billing step for new ACH Positive Pay setups. Going forward, an automated file in the appropriate account analysis format will be created for further uploading to the billing system. All ACH Positive Pay accounts will be assigned the billing code 2017 as a volume of 1.

Multi-Bank Reporting Billing File Automation

Current process calls for a manual billing step for new Data Exchange - Multi-Bank reporting setups. An automated file in the appropriate account analysis format will be created for further uploading to the billing system.

Positive Pay Payee Match Scrub Process Enhancements

Currently, Deposit Operations offshore team does not have ability to filter by a job number for the Payee Match items presented throughout the day causing confusion and inefficiency in Payee match pre-scrubbing process. With this release, a new filter has been added to the Payee Match Scrub screen and the Payee Match Report to allow users to filter by Job number for a specific date.

Payee Match Report Updates Include:

On the Payee Match Report New columns have been added to Payee Match Report in an effort to provide information about which daily job run the item was processed in.

The following changes have been made to the report:

• Scrubbed Dropdown - The scrubbed and not scrubbed checkboxes were changed to a dropdown list to avoid the prospect of unselecting both checkboxes and pulling back no records.
• New "Date Option" dropdown – allows the user to choose the date selection mode. The 2 choices are:
  • Single Date – select a Single presentment date, where the new Job # field becomes available for the you to filter by items in a specific job run (1,2,3 and 4).
  • Date Range – You can choose a start and end presentment date. The new Job # field is not available in this mode.
• New Job Run # dropdown - allows you to filter by items in a specific job run (1,2,3 and 4). The new job number filter will appear only when a Single Date is selected in the date filter.
• Empty values - Dashes were added for empty column values.

Payee Match Scrub Updates Include:

• Scrubbed Dropdown - The scrubbed and not scrubbed checkboxes were changed to a dropdown list to avoid the prospect of unselecting both checkboxes and pulling back no records.
• New Job Run # dropdown - allows you to filter by items in a specific job run (1,2,3 and 4). The new job number filter will appear only when a Single Date is selected in the date filter.

Update to Existing User Provisioning Report for Cadence Bank Administrators

With this release, we are enhancing the New User Provisioning internal report to include timestamp and the username used to mirror a new user setup along with the following updates:

1. This Month as the default date filter
2. Timestamp added in Date Created column
3. Added the ability to search by the Allegro business name or short name via the Quick Search box
4. Added a new column, Copied From to indicate if an Allegro user was copied and which Allegro user the created new Allegro user was copied from. This displays the User ID value.
5. Removed the Is Copied column

New Users De-Provisioning Report for Cadence Bank Administrators

The new User De-Provisioning Report can now be accessed in Bank Admin and the report list shows the Allegro users that have been de-provisioned (soft-deleted) either by Cadence Bank Administrators or as part of the automated User deactivation automation process.

Access this report from the Cadence Bank -
Administration Home > Reports > User De-provisioning

Users De-Provisioning Report Features include:

1. Date Removed Filter – this will default to "This Month" as the date
2. "Play" button - the report does not auto-run so the admin would press this once the appropriate filters have been selected to run the report.
3. Export Formats – CSV, PDF and Excel formats
4. Status – De-Provisioned users will have a status of Delete.
   • This is a soft delete in the system. To undelete, go to Allegro users related Client Profile > Users > Filter user list by Deleted = Yes. Select user and select “Undelete” to enable user.

Calendar Date Selector Enhancements

You can now apply operators in the date selector to specify operations such as =, </ >, >, >=. This makes it easier when setting date filters in reports that are conducive to choose larger or open-ended date ranges.

This enhanced date selector is available on any newer user interface screens such as:

1. ACH Positive Pay Admin reports
2. User provisioning, User De-Provisioning, and User Scheduled for Removal reports
3. Task manager (admin)
4. Remote Deposit Management (admin)
5. Transaction maintenance screen (admin)

Balance Reporting

Balance Reporting Check Number Export Fixed

In the Balance Reports below, when the check number was too long it could cause an export to fail or just not display the related check number.

• Current Day
• Previous Day
• Returns Items

This has been fixed when exporting the above reports in PDF or Excel.

Online Statements Account List Text Wrapping Fixed in IE

In the new Online Statements screen, long account nicknames were wrapping in the accounts list and were not aligning correctly in IE browser. This has been fixed.

Before	After

File Transfers Tag and Validation Fixed

The following File Transfer file upload with date custom field and validation messages have been updated:

1. Date custom fields in file uploads are tagged as invalid
   
   When choosing an upload file type that includes a date custom field, the upload would fail indicating the date is not valid.
   
   
   
   
2. Validation messages for invalid custom fields during file uploads are not descriptive
   
   When uploading a file that requires custom fields, and when the custom fields are not valid, the validation messages displayed do not provide enough information for the user to determine the issue.
   
   
   
   This has been fixed to display better messages with more details as shown below.
   
   

Account Analysis Export Cleanup

The following changes were made in effort to clean up the Account Analysis export as these were not being used:

1.    Removed 3020 Items Deposited - Images from monthly billing
2.    Remove 8111 Return Items Online (Per Acct) from billing file
3.    Remove 8112 Return Items Online (Per Item) from billing file

Positive Pay

Positive Pay File Export Definitions Page Fixed

In the Positive Pay file definitions list, when there are no export definitions that exist, the table should show the message text "There are no export definitions defined".

This has been fixed.

Positive Pay Outstanding Report -

Pending items sent to host but not posted not honoring "as of date"

The Positive Pay Outstanding report includes both posted items in the ARP system as well as pending items that have sent to the host via exported issued item files from Allegro but have not yet posted in the host. The report is not honoring the as of date cutoff for the pending items. E.g. if you choose 12/31/2019 as the "as of" date for the report, items sent to the host today in an issued item export are included in the results. Those items should not show because they are after the As Of date and therefore were not outstanding checks as of that date.

ACH Positive Pay

ACH Debit Authorizations Report Required Filters Highlighted

Some reports, such as ACH Debit Authorizations may require one or more filters to be applied before running the report. The report User Interface is updated to highlight any required filters. The “Play” report button will not be enabled until a filter is set.

ACH Decisions Report Detail/Summary Button Added Back

When the ACH Positive Pay decisions list was separated from the report selector, the ability to switch between summary and detail views was also removed. The buttons have been added back to the ACH decisions list

General

Special Characters Search Issue Fixed

Special characters like $ [ ] % ^ _ in the following fields were causing issues throughout Allegro site. Search fields now allow special characters search. This has been Fixed.

User search

• user short name
• first name
• last name
• business name

ACH Preauthorization search

• Company/Sender ID
• Name

Auto-run No Longer Available in Some Reports to Minimize Wait Times

This applies to the admin User Provisioning reports, including future reports such as Pos Pay 2.0 reports and ACH Pos Pay 2.0 reports.

Some report screens are set to auto-run the reports while others are not. When the report is not set to auto-run mode, the report does not run when entering the screen. Instead, the user makes their filter elections and then presses the “Play” button. Each time the user changes a filter, the play button will turn green indicating the report criteria has changed and must be re-run. However, in this mode it will not automatically re-run - the user must press the play button when all of their filter elections are made.



Clicking the filter icon when the advanced filters are toggled "on" will collapse the filters.

The reset filter icon is designed to reset the filters back to the original default values that were present when the page loaded.

The “Play” button is used to run the report after the filter criteria have already been entered.

Note: The reports that are set to auto-run when entering the screen, the “Play” button will change to show a refresh icon, which means that the report has already run but pressing again will re-run the report with the same criteria.

Reports Date Filter Fixed

In some instances, when filtering on a date in certain reports, the results may include records that have a date that is 1 day outside the selected date range. Here are examples of reports that have date filters. In some cases, setting a date range = 2/11/2020 might show results that had 2/10/2020. This was due to the time element not being converted properly from local date/time to UTC. This has been fixed in reports below.

• Business search (date added, date deleted)
• User search (date added, date deleted, date disabled, last login)
• ACH Pos Pay decisions (user and/or admin) - posting date (no time), decision date
• ACH Preauths - end date (no time), date created
• Balance Reporting - ACH Search - item date (no time)
• Balance Reporting - All Transactions Search - item date (no time)
• Collections - Date due (no time), date paid (no time), date returned (no time), date created
• Mobile RDC Admin Report - Date deposit created, Date Submitted
• Pos Pay Decisions - Posting Date (no time), export date
• Pos Pay Issued item search - Issue date, export date, date created
• Pos Pay Exception scrub (admin) - Posting date (no time)
• Return item fees report (Zions - admin) - Return date (no time)
• Enrollment admin screen - Date Created, Date Completed,
• Date Last Action Task Manager - Received Date

Mobile

Cadence Bank Mobile App Login Fixed

Fixed an issue preventing Allegro users from logging into the Cadence Bank Mobile app when the 'Prompt users to upgrade to new app' feature is toggled on in Release Management.

Allegro Permission Cleanup

The following permissions will be either removed or renamed as they are not currently in use. This will allow the systems jobs to run efficiently.

1. Permissions below will be Mark Removed and will no longer be visible:
   
   
   • Alerts - Manage Entity Alerts
   • Alerts - Manage Notification Lists
   • Alerts - Allow User to Add Custom Recipients
   • Mail - Send Mail to Groups of Users
   • Mail - Route Mail
   • Returns - Decision Return Items
   • Returns - Decision/Exception Access Times - View
   • Returns - Decision/Exception Access Times - Manage
   • Returns Admin - View Return Fees
   • Cadence Misc - Uplaod Custom ACH File
   • Cadence Misc - Upload ACH Batch Report
   • File Transfers - Show Test Files
   • Pos Pay - Enter Effective Date
   • Pos Pay - Merge Pending Decisions
   • Pos Pay - Admin can change Decisions prior to Merge
   • Pos Pay - View Reps Pos Pay - Manage Reps
   • Pos Pay - View Checkbooks
   • Pos Pay - Manage Checkbooks ACH
   • Pos Pay - Undelete ACH Debit Authorizations
   • Stop Pay - Change Stop Payment
   
   
2. For consistency and clarity, the permissions below have description changes:
   
   
   • Mail Admin - Update Message Statuses ==> Manage Mail Messages
   • Marketing - Ad Images - View ==> View Ad Images
   • Marketing Admin - Ad Images - Manage ==> Manage Ad Images
   • Pos Pay - Issued Items - View ==> View Issued Items
   • Pos Pay - Issued Items - Edit ==> Edit Issued Items
   • Pos Pay - Issued Items - Edit Approved ==> Edit Approved Issued Items
   • Pos Pay - Issued Item Files - Upload ==> Upload Issued Item Batches
   • Pos Pay - Issued Item Files - View All ==> View All Issued Item Batches_(also applies to admin)_
   • Pos Pay - Issued Item Files - Manage Formats ==> Manage Issued Item File Formats (also applies to admin)
   • Pos Pay - Issued Item Files - Specify Account ==> Select Account in Issued Item File Uploads
   • Pos Pay - Reports - View ==> View Reports
   • Pos Pay - Issued Item Files - Allow Skip Processing ==> Suspend/Skip Uploaded Issued Item Files
   • Pos Pay - Decision/Exception Items - View ==> View Exception Items
   • Pos Pay - Decision/Exception Items - Manage ==> Make Decisions
   • Pos Pay - Exception Approval Limit ==> Edit Exception Approval Limits
   • Pos Pay Admin - Send Decision/Exception Notifications ==> Send Exception Notifications
   • Pos Pay Admin - Decision/Exception Access Times - View ==> View Decision Access Times
   • Pos Pay Admin - Decision/Exception Access Times - Manage ==> Manage Decision Access Times
   • Pos Pay Admin - Admin Delete Issued Batch File ==> Delete Issued Batch Files
   • Pos Pay Admin - View Decision Items Scrub ==> View Exception Item Scrub
   • Pos Pay Admin - Manage Decision Items Scrub ==> Manage Exception Item Scrub
   • Pos Pay Admin - Approve Scrubbed Items ==> Approve Scrubbed Items
   • Pos Pay Admin - Approve Own Scrubbed Items ==> Approve Own Scrubbed Items
   • Pos Pay Admin - Admin can change Decisions prior to Merge ==> Change Decisions Before Merge
   • ACH Pos Pay - View ACH Items ==> View Exceptions
   • ACH Pos Pay Admin - View ACH Items ==> View Exceptions
   • ACH Pos Pay Admin - Decision/Exception Access Times - View ==> View Decision Access Times
   • ACH Pos Pay Admin - Decision/Exception Access Times - Manage ==> Manage Decision Access Times
   • ACH Pos Pay Admin - View ACH Filters ==> View ACH Debit Authorizations
   • RDC Admin - View Deposit Limits ==> View Mobile Deposit Limits
   • RDC Admin - Override Deposit Limits ==> Override Mobile Deposit Limits

Framework

A new event processing system has been created to make the Allegro platform more open and easier to integrate with other systems. This feature now has the ability to generate system events that follow a publisher/subscriber model.

An example of this is the interaction with the new Admin Task Manager. Using the new event system, the system can be configured to automatically insert tasks into task manager when certain events occur. Examples of this might include:

• Adding SSO user setup tasks when a user is given a role that includes access to an SSO module.
• Adding a host account setup task when an account is created on a business and given access to Positive Pay so that the operator can make the necessary configurations to ensure the account generates exceptions for Positive Pay.
• Adding a host account setup task when an account is created on a business and given access to ACH Positive Pay so that the operator can setup the default debit preauthorization/filter that ensures that all incoming ACH debits will generate exceptions to the business.
• Adding a task to review a business for removal when the last user of that business has been removed.