Coming Together
Integration Information for Current Cadence Bank Customers
The New Cadence Bank
BancorpSouth Bank and Cadence Bank have come together to form a new, even better bank. The new Cadence Bank represents much more than a merger of two financial institutions.
The integration of our systems is planned to occur over the weekend of October 7, 2022. We’ll guide you through any changes, if applicable, that you may experience, or any action needed.
What's changing for current
Cadence customers?
Review the Integration Resource Guides for complete information on what is changing for current Cadence customers.
Personal Banking Integration Resource Guide
Click Here for the Spanish Version
Business Banking Integration Resource Guide Click Here for the Spanish Version
Terms & Conditions
If you have questions, or would like a printed version of the resource guide, please contact Customer Service at 800‑636‑7622 or 888‑797‑7711.
Timeline
- Continue banking with us as you always have.
- Visit your Cadence Bank branch. (BancorpSouth branches are not yet available for transactions)
- Access any Cadence or BancorpSouth ATM / LIVE Teller ITM
- Use your existing checks and debit cards
- Watch the mail for your new Cadence branded debit card. If you don’t receive your card(s) by October 3, contact 888-797-7711 or 800-636-7622.
- You will see the new Cadence Bank logo on interior and exterior signs at your local branch and in other materials.
- Your action may be needed to continue using Quicken, QuickBooks and/or similar financial information aggregators (such as Mint). Learn more.
- All current Cadence loan and deposit accounts and services will be integrated into new Cadence systems. Current BancorpSouth loan and deposit accounts will not be impacted.
- Access to online banking and the Automated Infoline may be intermittently unavailable for all customers as we work to integrate our systems.
- Access to Quicken® and QuickBooks® will be unavailable. Action is needed to avoid a further interruption in service. Learn more.
- Customer service will be available at 800-636-7622 or 888-797-7711 and offer extended hours over the weekend:
- Saturday, October 8, 2022: 6:00 a.m. to 6:00 p.m. CT
- Sunday, October 9, 2022: 11:00 a.m. to 6:00 p.m. CT
- On October 10, Customer Service will be available at 800-636-7622 or 888-797-7711 from 6:00 a.m. - 9:00 p.m. CT.
- Branches are closed for the federal holiday and will reopen at normal business hours on Tuesday, October 11.
- You should now have full access to Cadence Online and Mobile Banking for personal and small business use. Allegro℠ Digital Banking / Treasury Management customers will receive specific log in instructions (including access dates) via email.
- Your action may be needed to continue using Quicken, QuickBooks and/or similar financial information aggregators (such as Mint). Learn more.
- Begin using your new Cadence branded debit card. Add your new card(s) to your digital wallet, if applicable.
- Cadence and BancorpSouth branches are integrated and will begin operating as the “new” Cadence. At this time, you will have access to more than 400 full service branches, 400 ATMs / LIVE Tellers and a full range of financial solutions.
- Begin using your new Cadence accounts and services as outlined in the Personal Banking and/or Business Banking Integration Resource Guide.
- Continue using your existing checks until it’s time to reorder.
- Allegro℠ Digital Banking / Treasury Management customers should refer to the separate communications for additional instructions regarding these services
- Update any wire instructions with the new Cadence information contained in the Personal Banking and/or Business Banking Integration Resource Guide.
Explore these videos to learn more about the new
Cadence Online and Mobile Banking
Key Things to Know About Changes
Highlights of important changes are included below. More details about each of these items can be found within the Personal Banking and Business Banking Integration Resource Guides.
Stays the same, not much changing =
Change is occurring, requires action =
Debit Cards + Checks + Direct Deposit
Debit Cards
You should have received a new Cadence debit card in the mail by October 3, 2022. If you haven’t received your new debit card, please call us at 888-797-7711 or 800-636-7622.
BEGIN USING YOUR NEW CARD(S) TODAY:
- Destroy your previous debit card(s) which will be deactivated on Monday, October 17.
- Your Personal Identification Number (PIN) will remain the same.
- If you need assistance with your PIN or additional account information, please call 888-797-7711 or 800-636-7622.
- Your debit card number(s) and expiration date(s) are changing and will be reflected on the new card(s). Update any automatic payments with your new debit card information to avoid any delays in payment processing or service.
- Add your new card(s) to your digital wallet, if applicable.
ATM Access
Great news! You now have access to more than 400 Cadence Bank ATMs at no charge. Use the ATM finder at cadencebank.com to find an ATM.
Direct Deposits & Automatic Payments
Your direct deposits, automatic payments and transfers will continue as usual.
Online and Mobile Banking
Online and Mobile Banking for Personal and Small Business Use
- In preparation for the transition of your Online or Mobile Banking Services, be sure you:
- Know your User ID and Password - you’ll need to re-enter these credentials upon your first log-in to the updated applications after the integration.
- Review the detailed instructions in the Online and Mobile Banking section of the Personal Banking and/or Business Banking Integration Resource Guide.
- Your Online and Mobile Banking applications will be updated at integration, but your User ID and Password will remain the same.
- We’ll provide more specific details directly to your inbox related to the integration of online and mobile banking. Make sure your email address is updated in the system today!
Allegro Digital Banking / Treasury Management Services
Specific details related to your Treasury Management Services will be sent directly to your inbox.
Quicken® and QuickBooks® Users
Action is needed to continue using Quicken and/or QuickBooks. Learn more at cadencebank.com/quicken.
Bill Pay
Your list of payees, scheduled/recurring payments and transaction history will be transferred to the new Cadence Bill Pay.
External Transfers & Zelle® - Personal Banking Customers Only
- Your contacts and scheduled/recurring transactions will be transferred.
- While the transaction history within the application won’t convert, you’ll be able to view this information in your account transaction history data.
Deposit Accounts
Your deposit account(s) will automatically convert to the new Cadence account type that most closely resembles the features of your existing account. Find details of each account type in the Deposit Account section of the Personal Banking and/or Business Banking Integration Resource Guide.
- Unless you’ve been notified otherwise, continue to use your existing deposit account (e.g. checking, savings) number and routing number. No action is required.
- Interest-bearing checking, savings and money market accounts will continue to earn interest at a rate that matches or is close to the current interest rate.
- CD and IRA accounts will maintain the same interest rates and terms.
- All Cadence deposit account customers will receive an extra statement that is reflective of the last activity and balance from the Cadence system prior to integration.
Loans & Lines
- The terms of your current loan agreement will be honored.
- Loan/Line account numbers may be changed. If applicable, you were mailed a separate communication reflecting the new account number and any action needed.
- Credit Line checks, if applicable, will automatically be reissued with the new credit line account number.
888-797-7711