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Coronavirus (COVID-19) Update

CADENCE IS HERE TO HELP

 

The Cadence Bank team is here to ensure your financial needs are met. We continue to monitor developments as we focus on the safety of our employees, our customers and the communities we serve. Learn more about our Operational Resiliency Plan below. For further information on COVID-19, please visit the Centers for Disease Control and Prevention website .

 

 

Maintaining Full-Service Operations

 

Our branch locations are open and maintaining full-service operations, primarily through drive-thru and by appointment

 

 

 

Make an Appointment

Online and Mobile Banking

 

For your convenience, many of your banking needs can be handled 24/7 via online and mobile banking:

 

 

 

Federal Help With Housing Costs

 

The COVID-19 pandemic has made it difficult for renters and landlords to cover housing costs. Since the CDC moratorium ended on July 31, 2021, many renters are worried about catching up on past-due rent and facing eviction. Help is available.

 

As a renter—or a landlord—you can apply for money from the U.S. Department of Treasury’s Emergency Rental Assistance (ERA) program. The funds are being distributed by state and local organizations to their local communities. This money can help with rent, utility bills and even moving costs.

 

Use the Consumer Financial Protection Bureau’s new Rental Assistance Finder to find aid based on the state or territory or tribe or tribal lands where you live.

 

For additional information and resources to protect and manage your finances during the coronavirus pandemic, check out the Consumer Financial Protection Bureau website.

 

Source: Consumer Financial Protection Bureau

 

Mortgage Assistance 

 

The Mortgage Division COVID-19 Disaster Relief program will end effective September 30, 2021 for conventional mortgages and home equity lines of credit (HELOCs). If you have a question about a request submitted prior to September 30, 2021 or have questions on continued assistance available for FHA, VA and USDA loans, please email [email protected].

 

All borrowers can apply for our standard Loss Mitigation Assistance by submitting a Loss Mitigation Package by email to [email protected] or by mail to the address listed below. To speak with a mortgage representative directly about payment assistance or to request a loss mitigation package, please call 888-324-4760.

 

Cadence Bank
Attn: Mortgage Servicing Loss Mit
3500 Colonnade Parkway Suite 600
Birmingham AL 35243

Mortgage 

 

 

SBA Disaster Loan Assistance

 

Consider applying for the U.S. Small Business Administration’s Economic Injury Disaster Loan (EIDL). There is no cost to apply and no obligation to take the loan if offered. Apply directly to the SBA’s Disaster Assistance Program, not through a bank. This loan comes directly from the U.S. Treasury.

To learn more about the CARES Act Paycheck Protection Program, visit our dedicated webpage.

 

 

 

Maintaining Full-Service Operations

 

Our branches are open and ready to serve you. For your safety and that of our branch teams, we ask that visitors where a mask and maintain safe social distancing. If you'd like, you may schedule an appointment online and the branch banker will call or email you to confirm the appointment time. The banker may even be able to assist you by phone to save you the trip.

 

As always, you can benefit from expanded access to no-fee ATMs via the Publix Presto! and Allpoint ATM networks available through popular grocery and convenience stores as well as pharmacies. Also, some of our checking account options allow for free, no-fee use of ATMs, not just at Cadence but at other providers’ ATMs. Learn more about these accounts here.

 

 

Saturday Service Available via Client Care

 

For Saturday service, please call our Client Care Center.

 

800-636-7622

8 a.m. – 5 p.m. CT.

 

  

   

 



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