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Cadence Bank Provides Assistance Measures for Customers Impacted by COVID-19

ATLANTA, March 25, 2020 – Cadence Bank announced today financial assistance measures for small business and consumer customers during this pressing time surrounding novel coronavirus COVID-19. “Cadence understands that especially during these uncertain times, we must be there for our customers,” said Hank Holmes, president, Cadence Bank. “We intend to help our clients facing unexpected financial hardship as a result of the coronavirus with payment assistance options that support their financial wellbeing and the financial health of small businesses serving our communities.”


Cadence is committed to be a source of support during these trying times with COVID-19 assistance efforts that include:


  • 90-day payment deferral on small business and consumer loans and lines of credit upon request1
  • No late fees on small business or consumer loan payments2
  • Commercial Mobile Deposit $7.50 monthly fee waived for small businesses3, 4
  • As always, expanded access to no-fee ATMs via ATM networks through popular grocery and convenience stores as well as pharmacies.


In addition to those financial assistance measures, Cadence Bank branches are open Monday through Friday with full-service capabilities, primarily through drive-thru and by appointment to ensure the health and safety of our clients and associates and to support social distancing.


Furthermore, Cadence business clients operating remotely may seamlessly manage many of their banking needs via AllegroSM Business Online Banking. Cadence is also encouraging consumer clients to utilize 24/7 Cadence Online and Mobile banking.


Cadence will continue to monitor the COVID-19 situation and evaluate ways to further assist customers with financial concerns arising from the coronavirus.


For the latest information on our efforts surrounding COVID-19, please visit



1The terms of any payment deferral will be disclosed to the customer at the time of the request.

2Late fee suspension effective March 1 – 31, 2020; program may be extended at the sole and absolute discretion of Cadence Bank.

3Fee suspension effective March 1 – 31, 2020; program may be extended at the sole and absolute discretion of Cadence Bank; mobile service provider fees and charges may apply.

4Mobile Banking and Mobile Deposit require a compatible device and enrollment in Online Banking. All are subject to separate terms and conditions. Mobile deposit may be subject to fees. Messaging and data fees from your mobile carrier may apply.



About Cadence Bank


Cadence Bank is a leading regional banking franchise with $17.8 billion in assets as of December 31, 2019, and 98 branch locations in Alabama, Florida, Georgia, Mississippi, Tennessee and Texas. Backed by 132 years of financial expertise, Cadence provides corporations, middle-market companies, small businesses and consumers with a full range of innovative banking and financial solutions. Services and products include commercial and business banking, treasury management, specialized lending, asset-based lending, commercial real estate, SBA lending, foreign exchange, wealth management, investment and trust services, financial planning, retirement plan management, personal and business insurance, consumer banking, consumer loans, mortgages, home equity lines and loans, and credit cards. Clients have access to leading-edge online and mobile solutions, interactive teller machines, and more than 55,000 ATMs. The Cadence team of 1,800 associates is committed to exceeding customer expectations and helping their clients succeed financially. Cadence Bank, N.A. is a subsidiary of Cadence Bancorporation (NYSE: CADE). For additional information, visit Cadence Bank, N.A. Member FDIC. Equal Housing Lender. NMLS#525022.





Danielle Kernell

Cadence Bank

713-871-4051 direct | 713-392-7709 mobile

[email protected]


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