Common Text Banking Questions Answered
| Q: What does SMS mean? |
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SMS stands for Short Messaging Service. It is more commonly called text messaging. |
| Q: To what number do I send text commands? |
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52924 is the Cadence Text Banking number. That's the number you text the commands to, such as BAL to check your balance. Tip: Add 52924 to your phone’s contact list for quicker access to Cadence Text Banking. |
| Q: What text commands can I use with mobile banking? |
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Our Text Banking Guide list the available commands. Some frequently used ones include: BAL to check balances XFER to transfer funds RECENT to see the last four transactions HELP for assistance with commands |
| Q: Do I need to capitalize my text commands? |
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No. Text commands are not case sensitive. Sending “help,” “HELP” or “Help” are all permitted. |
| Q: How much will I be charged for each text received? |
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Your mobile service provider may charge you for SMS messages; there is no charge by Cadence Bank. Consult your mobile service provider or your mobile service contract for details about your message plan. |
| Q: How do I cancel my text banking service? |
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Text one of the following commands to 52924: |
| Q: What happens if I change my mobile phone number? |
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If you switch to a new mobile number, sign in to Fluent using your personal computer. Select "Mobile Banking" then "Text Banking." Enter your new mobile number and save changes. |
| Q: Does Cadence Bank offer telephone banking? |