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Telephone Banking FAQs

Q: Does Cadence offer telephone banking? 

Yes, you can call 800-636-7622 from a mobile phone or a landline phone.

Q: What banking can I do with telephone banking? 

You can select from various menu options to check your balance and get information on checking, savings, CD, deposit or loan accounts, you can transfer funds between preauthorized accounts, and you can request stop payment on a check or reorder checks. You can also ask for assistance with online banking and bill pay, your debit card or credit card, and Cadence ATMs. And, as always, you can speak with a Cadence client care representative.

Q: How do I get access to telephone banking? 

After you call 800-636-7622, listen closely, then follow the prompts to identify yourself securely. The first time you use the new system, you’ll be prompted to set up a new Access Number and PIN for more secure access to your private account information going forward. If you need any assistance, your call will be routed to one of our bankers who can assist you.

Q: What if I forget my access number for telephone banking? 

You can still follow the prompts to get started, and once the Telephone Banking system confirms your identify, it will remind you of your access number.

Q: What if I forget my PIN for Telephone Banking?

Your call will be routed to Client Care for assistance in resetting the PIN. A branch associate can also help you reset the PIN.

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