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Overdraft Solutions FAQs

Q:  What are overdrafts?

An overdraft occurs when you lack the funds in your account to cover a transaction, but the transaction is still paid.  We may pay items into overdraft at our discretion under several conditions:

 

We have a Courtesy Overdraft Plan that may apply to your account if you elect to opt in to it.

 

We also offer overdraft payment and protection solutions including by linking your checking to a savings account or an overdraft protection line of credit, which may be less expensive than fees that apply to standard overdraft practices for your account. 

Q:  What is overdraft protection?

If your checking account lacks adequate funds, and you write a check or swipe your debit card, overdraft protection may allow you to make a transaction without having your debit card declined or check returned for non-sufficient funds.  While you may be charged a fee for this protection, it could save you the hassle of a declined or returned payment.  Learn more about the three types of overdraft protection available at Cadence Bank.

Q:  What fees will I be charged if Cadence Bank pays a transaction into overdraft?

With Courtesy Overdraft Consent, you will be charged an NSF/OD fee of $36 for each item that is paid into overdraft, up to a maximum of four (4) NSF fees (for paid and/or returned items, combined) per calendar day on consumer accounts. Overdraft balances and fees not repaid within 60 days will be subject to charge-off. Learn more about the fees that may apply for each of our overdraft solutions.

Q:  Once I opt in or opt out, can I change my decision?

Yes, you may change your choice at any time by visiting a Cadence Bank branch or calling Cadence Customer Service at 800-636-7622.  Learn more about what opting in or opting out means.

Q:  What if I have more than one account?

You must decide how you want potential overdrafts handled for each account you have. In other words, you must opt-in or opt-out for each account. 

 Q:  When may an overdraft not be covered?

Whether your overdrafts will be paid is discretionary and we reserve the right not to pay. For example, we typically do not pay overdrafts if your account is not in good standing, or you are not making regular deposits, or you  have too many overdrafts.

 

 Q:  How can I avoid overdrafts?

The best way to avoid overdrafts is to maintain an accurate record of your account balance and transactions. Cadence offers a variety of free and easily accessible tools to help you manage your account whether you are at home or on the go. Learn more about how to avoid overdrafts.

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