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Online Bill Pay Questions Answered

Q:  How does online bill pay work?

Online bill pay allows you to submit bill payments online. No more writing checks or buying stamps! You can set up your own list of payees and enter the amounts to pay each month. You also can set up recurring payments. Payments are made both electronically and by paper drafts. Arrival times vary depending on the location of the payee. Estimated arrival times are shown for each payee when you initiate a bill.

Q: How much does Online Bill Pay cost? 
Cadence Bill Pay is available to any Cadence customer at no additional cost.
Q:  Who do I call if I forget my password and/or login ID?

Contact Cadence Customer Service at 800-636-7622 and our staff will be happy to reset your password.

Q: Why do I get a message saying, “Your password has expired”? 

For additional security, if you do not access your account for more than 60 days, the system will automatically lock you out. If you get locked out, simply call Cadence Customer Service at 800-636-7622 and an associate will be happy to reset your password.

Q: Who can I pay using Cadence online bill pay? 

You can pay virtually anyone, anytime, anywhere within the U.S. Sending a payment with Cadence’s online bill pay is no different than writing a check from your checkbook.

Q: After I pay a bill, how long does it take the money to be debited from my account? 
The money is taken from your account the day you schedule the payment to be sent.
Q: How long does it typically take for the payee to receive a payment? 

If the payee is on your list of electronic payment recipients, then it typically will take two to three business days to process your payment. Other payments depend on the location of the payee. It typically ranges from two to five business days.

Q: Can I set up online bill pay for recurring bills? 

Yes. Simply create and send a payment to a payee at the frequency you specify. Just enter the payee name, payment amount, frequency of payment, the start date and end date. We automatically send the payments you specify according to your instructions unless you stop the payment.

Q: What should I do if a payee has not posted my payment? 

Allow at least five business days for a payee to receive your payment. If a payee does not post your payment after five business days from your scheduled payment date, first verify that you have given us the most current account number and address. If the account information is correct, call the payee directly and inquire about your payment. Be sure to get a contact name and number so that we may follow up on the payment for you if needed.

You also may call Cadence Customer Service at 800-636-7622 to speak with a representative. Please be prepared to provide the payee’s name, verified account number, payment date, and amount as well as any telephone number or contact name you have.

Q: How long is a stop payment binding after being submitted online? 

Stop payments submitted online are binding for only 14 days unless confirmed in writing within that period. Written stop payments become ineffective six months from date accepted. To submit a written stop payment request, print out and complete the form provided on the stop payment page and mail it to the address at the bottom. There is a fee for stop payment requests.

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