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Mortgage Questions Answered

Q: How do I apply for a home mortgage?
Our dedicated loan officers will help guide you through each step, keeping you informed, comfortable and confident every step of the way. We offer a full range of loans and highly experienced mortgage professionals dedicated to helping you buy the home of your dreams.

Apply in minutes by completing the mortgage application online , over the phone or at a Cadence Bank branch. A loan specialist will contact you to review your information and help you choose the mortgage that best fits your needs and budget.

You will then need to provide documentation and verification for processing and closing. Your loan officer and processing specialist will notify you of our decision quickly. Upon approval, we will guide you through final closing.

Explore all of our mortgage resources to learn more.

Q: Who do I call if I have questions about my home mortgage?


If Cadence Bank services your mortgage loan, you can get your questions answered by our Mortgage Loan Servicing Customer Service team. They are available Monday through Friday, 8 a.m. to 5 p.m. CT. You may call 800-308-6709, or email: [email protected].

Q: Can I make a mortgage payment online?

If Cadence Bank services your mortgage loan, you may pay via online check by selecting Secure Payments

Be sure to have your loan number, payment amount, and your financial institution's routing and account numbers ready. Do not attempt to pay off your mortgage loan using this payment method.

Q: Can I mail you my mortgage payment?

If Cadence Bank services your mortgage loan and you wish to mail your payment, please send your check to Mortgage Loan Servicing, P.O. Box 4931, Houston, TX 77210-4931. Be sure to include your loan number, payment amount, and your financial institution's routing and account numbers on the check.


Q: How do I sign up for auto-draft to pay my home mortgage?

Sign up for our convenient automatic draft payment service and have your mortgage payment automatically drawn from your bank account each month. To sign up for our automatic draft service, please download our ACH form and return it with a voided check to:

Cadence Bank, N.A., Attn: Processing, 2002 Timberloch Place, Suite 600, The Woodlands, TX 77380.

Q: How do I payoff my mortgage loan?
If you want to pay off a mortgage loan serviced by Cadence Bank, please contact Customer Service at 800-308-6709 for proper payoff instructions. Once your loan is paid in full, it is your responsibility to cancel any recurring payments set up through auto-draft.          


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