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Reporting Phishing Scams

“Phishing” is form of identity theft in which scammers attempt to obtain financial information by sending an email or text message that appears to come from a reputable and recognized financial institution or government agency. These messages often include language such as “Immediate action required” or “Please contact immediately” with a link to a fraudulent website or phone number.

If you receive a suspicious email or text message, or come across a suspicious website claiming to be Cadence Bank, do not respond, open attachments or click any links. The message may be part of a phishing scam aimed at gaining access to your accounts.

Cadence Bank DOES NOT contact its customers to request their personal or account information.

How to Report a Suspicious Email

If you receive a suspicious email, DO NOT respond to it. Report it by forwarding the email to: reportphishing@cadencebank.com, then delete the email. In an effort to help protect its clients, Cadence has contracted with Phish Labs to monitor and respond to Phishing attacks. You may not receive a reply when reporting suspicious messages, but each item will be reviewed and investigated as needed by Phish Labs.

What to Do About Suspicious Text Messages

Do not respond to unwanted texts from questionable sources, and do not call any phone number within an unsolicited text. Several mobile service providers allow you to forward unwanted spam texts to 7726 (or “SPAM”) to enable the providers to prevent future unwanted texts from the specific sender.

Learn more in our Fraud Information Center:

Understanding Identity Scams and How They Work

Defending Against Identity Theft and Other Fraud

Tips for Protecting Your Identity

 

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